Privacy Policy Statement

Your privacy is respected and protected at every step

Introduction to Privacy Policy

This policy explains how Lyxentova collects, uses, stores, and protects your data. We take privacy seriously and commit to handling personal information in line with Malaysian regulations and global best practices.

By using our website or services, you agree to this policy. Please review it regularly for updates or changes that may affect your rights or protections.

Information We Collect

We collect details such as your name, contact information, and interests when you use our services, contact us, or sign up for updates.

Information Provided Directly

  • • Details entered in contact or inquiry forms on our website
  • • Personal correspondence sent via email or messaging systems
  • • Responses or feedback shared during support or route requests
  • • Preferences you indicate for customized recommendations
  • • Other personal details you choose to supply

Automatic Data Collection

  • • IP address and device information used for website access
  • • Browser type, version, and operating system
  • • Pages viewed and navigation paths taken
  • • Duration of visits and interaction with features
  • • Information collected by cookies and analytics tools

How We Use Your Data

Data enables us to improve travel guides, respond to inquiries, send updates, and customize recommendations for you.

  • • Communicate directly for support or updates
  • • Customize travel routes and content
  • • Understand user interests and preferences
  • • Enhance the website and service efficiency
  • • Maintain security and integrity of our website
  • • Comply with legal and regulatory obligations
  • • Offer information tailored to local travel needs

Our Promise: We never share your personal details beyond what’s necessary to provide our services and meet legal requirements.

When Data Is Shared

Data is shared only with trusted partners when required for service delivery, customer support, or as mandated by law.

Service Providers

Trusted third parties help manage website functionalities, analytics, and communications under strict privacy agreements.

Legal Obligations

We disclose data to comply with Malaysian laws, court orders, or valid government demands.

Anonymous Usage Statistics

We may use combined data, not tied to identities, for trend analysis or service improvements.

Your Privacy Rights

You have rights regarding your personal data, including access, correction, deletion, and objection to certain uses.

  • • Access your data to review collected information.
  • • Request corrections for inaccurate details.
  • • Ask for your personal data to be removed.
  • • Request transfer of your information.
  • • Object to marketing or certain data uses.
  • • Request restriction of processing in specific cases.

For privacy rights inquiries or data withdrawals, please contact us using the details below. We respond promptly and transparently.

Protecting Your Data

We use safeguards and procedures to protect personal information from unauthorized access, alteration, or misuse.

Technical Safeguards

  • • Secure transmission with SSL encryption
  • • Firewall protection for website operation
  • • Routine malware and vulnerability checks
  • • Regular backup and data recovery processes

Organizational Safeguards

  • • Staff training about privacy practices
  • • Internal restriction of user data access
  • • Supplier vetting and confidentiality commitments
  • • Ongoing review of security processes

How Long We Keep Data

We keep data as long as needed for service, compliance, or customer support, then securely delete or anonymize it.

  • • Account details until you request deletion
  • • Travel preferences as long as relevant
  • • Support messages until resolved
  • • Transaction records for regulatory needs
  • • Email consent records for campaign use

Retention periods may change in line with legal or operational requirements.

International Data Transfers

If data moves outside Malaysia, we ensure safeguards that match local data protection standards.

  • • Contracts to uphold privacy commitments
  • • Assessment of partner country protections
  • • Data minimization during transfer
  • • User notification if significant changes occur

Cookies and Analytics

Cookies improve user experience, store preferences, and gather website usage insights. Manage cookie preferences at any time.

Cookie Types Used

  • • Essential for secure and functional website use
  • • Analyze traffic and usage patterns
  • • Remember selected preferences or settings
  • • Enable advanced features or widgets

You can adjust cookie preferences through browser settings or by contacting our support.

Policy Changes

We update privacy terms occasionally. Changes are posted here and indicated by date. Review for future adjustments.

  • • Website pop-up notice for major changes
  • • Email notifications to registered users
  • • Banner messages on main pages
  • • Effective date listed at policy start

Continued website use means acceptance of these changes.

Contact for Privacy Matters

If you have questions or requests about this policy, get in touch using the listed details.

Lyxentova

Sandbox Coworking Space, Bandar Sunway, 47500 Petaling Jaya, Selangor Malaysia

Phone: +60 4-570 1865

Email: content@lyxentova.sbs

Policy last updated January 10, 2026

Effective from January 10, 2026